Customer Service

Creator Handbook is owned and operated by Videomaker, Inc.

Contact

Contact our customer service department:

Videomaker/Creator Handbook Customer Service
645 Mangrove Ave
Chico, CA 95926-3946
Telephone: 530-891-8410
Fax: 530-891-8443
Toll Free: 800-284-3226
customerservice@videomaker.com

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Send an email to the editors of Creator Handbook

Event Cancellation/Refund Policy

Cancellations must be received in writing (faxes acceptable) to Videomaker Customer Service. Notification must be received at least 21 calendar days prior to the workshop start date to receive a full refund (less $20 registration charge). A substitute workshop date may be requested in lieu of a refund. For cancellations received between 21 and 7 calendar days prior to the workshop start date, a 50% refund applies. No cancellations, refunds or substitution dates will be given after 7 calendar days prior to the workshop start date. Videomaker, Inc. reserves the right to cancel a workshop up to 1 month prior to the workshop start date. Mail cancellation/refund requests to:

Creator Handbook Customer Service
645 Mangrove Ave
Chico, CA 95926

Fax: 530-891-8443, Attn. Customer Service.

Any questions? Please call Customer Service at 800-284-3226.

Security

Creator Handbook ensures your privacy and the security of your personal information when ordering from us by using Secure Socket Layer (SSL) encryption. If you are using a browser which supports SSL, when you go to the checkout form you will be entering a secure environment. Any information you provide there, including your credit card number, will be encrypted before it is sent to our servers.

Problems? Creator Handbook uses a Thawte digital certificate for SSL encryption. Although Thawte certificates are considered the best when it comes to browser security and Y2K compliance, they do sometimes have compatibility issues with older browsers. If you are using an older browser (IE 3.0 or older, Netscape 3.0 or older), you may receive a message similar to the one below:

“www.videomaker.com is a site that uses encryption to protect transmitted information.
However one of the Certificate Authorities that identifies this site has expired…”

Our certificate has not expired. Your browser simply needs to be upgraded. If you plan on continuing to use this older browser, go to the following web address for information on how to upgrade its security features: http://www.thawte.com/certs/server/rollover.html

We have tested the upgrade procedure on several older browsers, and it’s extremely easy. This should only take less than a minute to do. We are sorry for the trouble it’s caused you, but hopefully it will make your transactions more secure in the future. If you have any other concerns, email the webmaster.